Diverts at different times

[BND-KH]

Hello All,

New here! Got a question from a customer and they would like to do divert to 2 different numbers depending on the day/time like so:


Monday - Saturday 7pm to 8am divert to External Number 1

Saturday 12.30pm to 4pm divert to External Number 2

4pm Saturday to Monday 8am divert to External Number 1

They would also like a message on it before it diverts as well.

Does anyone know how to do this - this is also not a PRO licensed install - and if so can anyone provide the instructions on how to do this.

Thanks
Kyle

 

[Evolute IT]

If you use a normal dedicated 3CX, you can use a dummy user with exceptions to do this.

Standard or Pro doesn't matter. However, note that the free Standard is going away and you will need to either buy a Pro license or go to StartUP.

 

[BND-KH]

Hello Concepts,

Thank you for this, would you have any pointers/guides on how to do this.

Also on that note of licensing, when does it change?

Thanks

 

[Evolute IT]

Also on that note of licensing, when does it change?

June. You should see a warning banner already in your Management Console.

Thank you for this, would you have any pointers/guides on how to do this.

See under Users > create a new one > Forwarding Rules > Exceptions:

Configure as wanted. Then, route the calls to that extension.