DR - Extention Breakout

[tomlinm]

Hi Everyone

I have trawled through the forums and cant find the answer to this one.

In previous versions, when a DR answers a call, its possible to enter any extention number and the call would direct to that extention...now, you receive a message "an error occured in the ivr session, sorry"

Any ideas or is this now a limitation in V7

Mark

 

[tomlinm]

Hi

Yes, clean install on Windows 2003 STD

I did restore a backup created in V6, with settings etc but have also tried creating a new DR with the same results.

Any ideas?

Mark

 

[tomlinm]

Hi again

Unsure of its relevance, but i have installed the call log reported tool, and that is showing that no calls have been made when i know they have?

Mark

 

[tomlinm]

Hello

A little more information for the pot

The result is the same if the call comes in via a PSTN line or a VoIP (voiptalk.org) line, so totally removes and issues about a blocked port

mark

 

[tomlinm]

Hello again

short of uninstalling, re-installing and setting everything up from scratch....

I have created a new VoIP provider, new Extention and new DR and the problem remains.

any thoughts on this? will uninstalling make any difference


Mark

 

[tomlinm]

The same happens when calling the DR from an extention...

Also tried 1234 (voicemail) to drop out, same response

mark

 

[Resolve]

Just a thought guys - is this the Free version or the Full version that is working/not working ?


Tim

 

[Resolve]

-It should work on both.
-It works on v7 paid version.


Agreed it *should*...... :wink: .......

Tim

 

[tomlinm]

Hi Guys

This is the FREE version and a clean install, including settings reveals that it still doenst work and is perhaps a limitation?

Many thanks
Mark

 

[lotsu99]

-It should work on both.
-It works on v7 paid version.


Agreed it *should*...... :wink: .......

Tim

I paid !!!!! but i have same problem ~~~~ It can't work !!!

 

[tomlinm]

Hi

I have just tried a clean install, on a test 2k3 server, setup extentions, lines and DR from start, with the 2 call key...

same issues.

Mark

 

[archie]

Guys, we've recently found bug that causes that systems with 2,4 or 5 digits extensions doesn't handle direct transfer from DR properly. It is fixed already and will be available with next update. 3-digits long systems work OK.

 

[archie]

Again and again, sorry, but I'm not authorized to announce any estimations