DTMF input option gone in v20!

[dorianborovina]

Hello everyone,

As a fellow forum member @PCProjectcfu wrote in this thread, DTMF input option is completely gone in v20.

I thought I was going nuts, so I wrote an email to 3CX sales and I got it confirmed from their Customer Service Representative:



Why would you remove this feature? I really don't understand it?

I understand that standard IVR is fine in >90% use cases, but there are some use cases where DTMF comes in handy.

Our specific use case is that maintenance-paying customer would get an 6 digit PIN that he would type in outside of the working hours to get an agent.

That worked like a charm for years now and now I need to migrate away from 3CX unless they return this feature.

Does anyone know more?

Thanks!

 

[rscott101]

The decision to cripple SIP configuration also caused us big issues - not being able to edit existing trunks because 3cx decided to lock down settings (again not mentioned in the upgrade page) meant a lot of time spent rebuilding working configs.

 

[bitn2]

The decision to cripple SIP configuration also caused us big issues - not being able to edit existing trunks because 3cx decided to lock down settings (again not mentioned in the upgrade page) meant a lot of time spent rebuilding working configs.

This wouldnt happend if you used a supported trunk. But you can still edit the trunk but not that easy as before.

 

[rscott101]

This wouldnt happend if you used a supported trunk. But you can still edit the trunk but not that easy as before.

They were supported when we started using them and have made a template available. It's frustrating that it's another example of 3cx seemingly not caring about the upgrade experience.

 

[simonatkins]

Can you use DTMF in a Callflow instead? If not we have a product that would allow this.