DTMF numbers in contacts databases

[Craig Fisher]

Is there a way to include DTMF numbers and delays in 3CX contacts?

Our client is migrating from an old SDX ISDN system, and their speed-dials could include # to add a seconds delay.

So phone number would be 01234111222###5##2 and would dial the 01234111222 number followed by 3sec delay, DTMF for '5', a two-second delay and then DTMF for '2'.

Is there a way in 3CX to accomplish the same?

-Craig

 

[leejor]

Not that I'm aware of, unless the number is stored in a speed dial, on a set, that recognises that digits after a "special character" are to be sent as DTMF. You could suggest the feature in the Ideas forum.

 

[YiannisH_3CX]

As mentioned by @leejor this is currently not possible. I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[Craig Fisher]

@leejor & @YiannisH_3CX - thanks for quick responses. As I suspected - but good to get confirmation.

New post made in 'ideas' section - link for anyone interested is https://www.3cx.com/community/threa...in-contacts-db-to-send-dtmf-and-pauses.62934/

Thanks!

 

[YiannisH_3CX]

Glad we help