Solved Dynamics CRM Integration Token expiring

[Alldayrr]

Did 3CX change something on their latest update? For some reason, when i authorize on 3CX, the test succeeds. Then a minute later, I get this error. I even tried creating another app registration but get the same error after a minute. Seems the Token doesn't stick.

 

[TheodorosG_3CX]

Please note that this error message is created from the CRM side. In general the refresh token is stored in the PBX but only the CRM can identify the expiration. When there is an authentication the PBX will sent the token that has stored and the CRM will identify, if it is expired or not in order to send the new refresh.
This error indicates issues issues with your account and not 3CX related.

 

[Alldayrr]

Is your direction to setup the app registration accurate? We do not create any token with expiration. https://www.3cx.com/docs/dynamics-crm-integration/

 

[TheodorosG_3CX]

This is not something that you configure in the Dynamics as currently this is how the connections works.
The guideline is tested and there is no issue with the integration.

 

[Alldayrr]

So with that said, why would i get an expired token from CRM if it's configured as in guideline. It works for a minute and then no longer works. Everything was working fine until the latest updated to 18.0 build 6. So I think there's some bug in 3CX.

 

[TheodorosG_3CX]

I have just tested on my side and i working as expected without any issue.
I would suggest that you create it from scratch.

 

[Alldayrr]

Ok interesting. Let me try again. Thanks for confirming. It's just weird that the token expires when we can't even control that.

 

[Alldayrr]

Hmm. I started from scratch and same issue. I get this error after a minute after i connect and get it to work. Did you validate that it continues to work after one minute of authorizing?

tarted scenario with empty id
Started Auth
Request text: https://login.microsoftonline.com/c2eda368-2453-40..../oauth2/token
Request form value refresh_token set to 0.AQ0AaKPtwlMktUCm-HHT0YfUOLguzh8WPuklDkVl9zO1lXFdFsA..
Request form value grant_type set to refresh_token
Request form value client_id set to 4f61f753-c3a8-.....
Request form value resource set to https://arklign.crm.dynamics.com
System.Exception: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason=Bad Request - Content={"error":"invalid_grant","error_description":"AADSTS70000: Provided grant is invalid or malformed.\r\nTrace ID: 9081e3a7-d397-48a1-a207-357f28094501\r\nCorrelation ID: 3bc4e042-d350-4c89-96f5-77fc9406af5c\r\nTimestamp: 2023-02-07 21:05:40Z","error_codes":[70000],"timestamp":"2023-02-07 21:05:40Z","trace_id":"9081e3a7-d397-48a1-a207-357f28094501","correlation_id":"3bc4e042-d350-4c89-96f5-77fc9406af5c","error_uri":"https://login.microsoftonline.com/error?code=70000"}
at CrmIntegration.ScenarioProcessorBase.ProcessRequest(ScenarioRequest request, IValueManager customManager, HttpClient client, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token)
at CrmIntegration.ScenarioAuthHttpClientProvider.PerformScenarioIfNeeded(CancellationToken token)
at CrmIntegration.ScenarioAuthHttpClientProvider.Create(CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, CancellationToken token)
at CrmIntegration.ScenarioProcessorBase.Execute(ProtocolScenario scenario, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, Func`2 filterResultsFunctor, Func`1 createContactRecordFunctor, CancellationToken token)
at CrmIntegration.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)

 

[Alldayrr]

Oh brain fart! I think i found out issue. After i authorize and test, I click away and forget to click ok to save the new authorize token. *sigh* Sorry to waste your time. It's been a rough week.

 

[TheodorosG_3CX]

Great news, glad to know this issue has been resolved.