Email notifications for missed chats?

[KL_Astranti]

Had this query from one of our customer service team about whether there is a system for catching up on missed chats. The old software we used (TawkTo) had a feature sending emails for missed chats, which could then be responded to the following day.

When chats come in overnight or during times when there is no one manning the chats, is there a way to have an email generated (like with missed calls) rather than them just being included on the list of chats? We have multiple people manning our chats and it would be simpler to ensure all of the missed chats had been answered (and promptly) if we could use email tickets to organise them and keep them separate from current chats that come in during manned hours.

Is there any way to get email tickets for overnight missed chats on 3CX? I'm keen to keep us on 3CX for chats but some in the customer service team want to use 3CX for calls and return to TawkTo for chats.

 

[Evolute IT]

No there's no way to do that currently with 3CX.