Enterprise License 3CX dns Fqdn not resolving in 5 minutes

[ECOM GROUP (Mauritius)]

Before , the enterprise license was to a customer fqdn,
Now i have another installation on premise and the license on it was a Pro with 3cx fqdn

I have released the Enterprise license and upgrade the Pro license i just mentioned while keeping the Pro pbx 3cx's fqdn

Does the pro fqdn will automatically start resolving dns in 5 min instead of pro version 6 hours?

i cannot see any dns update even after hours.

i have change my on premise installation dns server to 8.8.8.8 4.4.44 and i have added same dns to my IPS provider router..

still fqdn is not resolving.

kindly help. thanks

 

[ECOM GROUP (Mauritius)]

PM system has less feature than forum

@aws2p true.. sent already

 

[AWS2P]

received but can't open ip, I'm wondering if this is not only 3cx that can read those kind of files.

keep it ready to send it to @JohnS_3CX

 

[ECOM GROUP (Mauritius)]

received but can't open ip, I'm wondering if this is not only 3cx that can read those kind of files.

@aws2p Right click and open it with Notepad. it should open

 

[AWS2P]

it seems you have TLS failure


tunnel 5096 is seen too aswell 6060

 

[ECOM GROUP (Mauritius)]

it seems you have TLS failure
View attachment 13985

Any ideas how can i fix this? running from Debian 9 mini pc

 

[AWS2P]

other error with 5001

 

[ECOM GROUP (Mauritius)]

its been an hour since my IP has renew, and fqdn is not working. Enterprise license are support to resolv dns in 5min. nothing yet.

it seems you have TLS failure
View attachment 13985

tunnel 5096 is seen too aswell 6060

 

[AWS2P]

I can see you use a samsung SM-A705FN with latest app 16.2.0.93.

How many times your Public IP change? once a day or more often?

 

[ECOM GROUP (Mauritius)]

I can see you use a samsung SM-A705FN with latest app 16.2.0.93.

How many times your Public IP change? once a day or more often?

Once or twice a day, but every time i reboot my router it change

 

[AWS2P]

OK so it change often, no way for you to have a static IP? is it technically impossible or just an expensive cost where you are?

 

[ECOM GROUP (Mauritius)]

OK so it change often, no way for you to have a static IP? is it technically impossible or just an expensive cost where you are?

static public IP is very expensive.. it can start from USD1000 month

 

[AWS2P]

woaw just incredible, for us they are included in every offer even for home customer

 

[ECOM GROUP (Mauritius)]

woaw just incredible, for us they are included in every offer even for home customer

how much it cost at your place? which country?

 

[AWS2P]

France, it's included in ISP offer so very cheap, can have it from 15€ /month included in ISP services with fiber , phone unlimited and TV

 

[ECOM GROUP (Mauritius)]

woaw just incredible, for us they are included in every offer even for home customer

i believe issue must be on debian.. because when my IP Change.. it does not update in 3cxMC even after several refresh.. only after i reboot debian, then it see new ip.. then it show new ip detected and 3cx has updated fqdn which is not true!

 

[AWS2P]

for your TLS option try to uncheck this for test


In 3CX MC your IP is set to dynamic

 

[ECOM GROUP (Mauritius)]

@aws2p i did uncheck this when you told me tls issue. still same issue

 

[AWS2P]

but for now is your pbx reachable with FQDN?

 

[ECOM GROUP (Mauritius)]

but for now is your pbx reachable with FQDN?

@aws2p no, still same. the more i check the more i see a lot of weird thing. Now i cannot provision i cannot even provision softphone on desktop locally via 3cx mc which i was able to do earlier..

 

[AWS2P]

Could it be more simple for you to host PBX in cloud with AWS, OVH, or GOOGLE have static IP, and no matter about having dynamic ip on location .
what do you thing about this?