Enterprise License 3CX dns Fqdn not resolving in 5 minutes

[ECOM GROUP (Mauritius)]

Before , the enterprise license was to a customer fqdn,
Now i have another installation on premise and the license on it was a Pro with 3cx fqdn

I have released the Enterprise license and upgrade the Pro license i just mentioned while keeping the Pro pbx 3cx's fqdn

Does the pro fqdn will automatically start resolving dns in 5 min instead of pro version 6 hours?

i cannot see any dns update even after hours.

i have change my on premise installation dns server to 8.8.8.8 4.4.44 and i have added same dns to my IPS provider router..

still fqdn is not resolving.

kindly help. thanks

 

[ECOM GROUP (Mauritius)]

@JohnS_3CX @craigreilly @cobaltit @complex1

 

[AWS2P]

Do you have right licence information on PBX side and partner portal? are the keys seen as ENT licenses?

 

[ECOM GROUP (Mauritius)]

Do you have right licence information on PBX side and partner portal? are the keys seen as ENT licenses?

Yes its seen. I just reinstall it and i can access the fqdn. But i cannot provision mobile ext outside the lan, i have also uncheck the disallow extension outside the lan. still nothing. it keep showing connecting. but on 3CX MC it show green.. weird!

 

[AWS2P]

a nslookup of FQDN resolve the right IP ?

 

[ECOM GROUP (Mauritius)]

a nslookup of FQDN resolve the right IP ?

@aws2p right now yes fqdn resolve with current dynamic ip. fqdn is working. Just i cannot provision mobile phone. any idea? is there any port i did not configure you think? i am using 6060 instead of 5060 and 5096 instead of 5090

 

[AWS2P]

if nat is done properly and request are forwarded to 6060 instead of 5060 it should work, sometimes I use unusual ports also like 4959 and all is working

 

[ECOM GROUP (Mauritius)]

if nat is done properly and request are forwarded to 6060 instead of 5060 it should work, sometimes I use unusual ports also like 4959 and all is working

@aws2p all is forwaded well as its all green in the firewall, issue on mobile is i can see all contact online , when it come to calls, it keep showing ."connecting..."

 

[AWS2P]

have you scanned QR code since it works with FQDN ? mobile are in wifi connection or 4G only, best to try in 4G

 

[AWS2P]

Do you use 5090 for Tunnel?

 

[ECOM GROUP (Mauritius)]

no, but 5096

 

[AWS2P]

try to revert to 5090 if this is hardcoded may be this is why you get only presence but not the calls

 

[ECOM GROUP (Mauritius)]

its not possible to revert back to 5090, it is 3cx what gave this option during installation to choose an alternative port.

 

[AWS2P]

in app perhaps you can try to enable in advanced settings , detailled log to increase details.
in bottom option click on send connection infos.

Revert to normal after this is done.

 

[ECOM GROUP (Mauritius)]

in app perhaps you can try to enable in advanced settings , detailled log to increase details.
in bottom option click on send connection infos.

Revert to normal after this is done.

There are no "Send connection infos" in my app. i can only see "Send log Report"

 

[AWS2P]

sorry may be , i'm in french version so i'tried to guess what it could be in english

 

[ECOM GROUP (Mauritius)]

sorry may be , i'm in french version so i'tried to guess what it could be in english

Ohhh Ohh.. Vous mexcuse.. i have sent it to you in private since i think it contain some private info.. not sure..

 

[AWS2P]

Not received , surely it comes from a long way

 

[ECOM GROUP (Mauritius)]

Not received , surely it comes from a long way

Sorry it says text too long. and there are no way to attach it here. wait i am trying

 

[AWS2P]

PM system has less feature than forum