Error Marcador Saliente

[phonetelec]

Tengo un error que me aparece al momento de poner en producción un marcador saliente no genera la llamada se levanto el flujo sobre el demo de Outbound Dialer, por favor su ayuda

2025/07/22 19:54:53.078|0017|Erro| [_3CX.Script] _300_1.Callflow.47.[C:17.2]-MarcadorSalient - Dialer 0 - Dialer - Error executing last component: System.Exception: Origin must be an existing extension number in 3CX - Origin='09XXXXXX83'
at CallFlow.CFD.MakeCallComponent.ExecuteStart()
at CallFlow.CFD.MakeCallComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at _300_1.Callflow.Dialer.ProcessStart()
2025/07/22 19:54:59.029|0016|Erro| [_3CX.Script] _300_1.Callflow.47.[C:17.2]-MarcadorSalient - Dialer 1 - Dialer - Error executing last component: System.Exception: Origin must be an existing extension number in 3CX - Origin='09XXXXXX39'
at CallFlow.CFD.MakeCallComponent.ExecuteStart()
at CallFlow.CFD.MakeCallComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.SequenceContainerComponent.Start(Dictionary`2 variableMap)
at CallFlow.CFD.ConditionalComponent.Start(Dictionary`2 variableMap)
at _300_1.Callflow.Dialer.ProcessStart()

 

[paulodagraca]

Hello @phonetelec

Please comunicate in englisch
The error is: Origin must be an existing extension number in 3CX

Can you please check if you used an internal number from a user/extension ?

Paulo

 

[Evolute IT]

Make sure you're triggering the MakeCall with an extension as Origin, and not an external number.

 

[edossantos_sipcaller]

Hello @phonetelec,

If you want to ask questions in Spanish, please use the dedicated forum:
https://www.3cx.es/foro/

Said this, your issue is related to calling the external number first. This can't be done anymore with a CFD based dialer. You need to call an internal extension, and once connected you call the external number.

As an alternative, consider using SIP Caller, a cloud based dialer that can be integrated with 3CX in minutes, and will let you call the external number first. Not only that, with SIP Caller you will have a user friendly management console from where you can configure your call flows, create campaigns, upload numbers to call, and get real time and historical reports. We support answering machine detection, so when you call your customers first, you can pass to your agents calls connected to real people, dramatically increasing their performance.

Kind regards.