Extension Forwarding to External Number Not Working

[Judd Bradbury]

I have inbound calls to a specific DID connected to an extension. The extension receives the call just fine. If the extension is set to voicemail it works just fine. If the extension is set to external number, the return call does show up in the call log, but the call is never received(no ring) at the external number.

I created an outbound rule for 10 digits connecting it to the trunk.

What is going wrong?

 

[Judd Bradbury]

It is the provider. I have logged a ticket with them. In a set of instructions they suggest that a secondary trunk configuration is required. However the 3CX Express software only allows configuration of a single trunk. Really appreciate the feedback!