Hello,
As the title says, I have created extensions after upgrade to v20 and they don't ring when an inbound, external call is incoming.
We can call them internally and they ring. We can transfer a call to them and they work, call gets transferred. They can make outbound calls. I checked the DND and it is deactivated.
Steps taken:
I installed new instance, not upgrade really, so new installation, Amazon Lightsail, v20.0 Update 1 (Build 731)
Have a Router phone, Fanvil x4U-v2
All the other phones in our premises are connected through that router phone, they are five x4s and one x5U.
Wanted to fix some issues and deleted a couple of extensions
Then re-created them by copying another working extension
Checked in two separate tabs that all settings and I mean every single one of them are the same on both the working and the new extensions.
On one of them I went through the Webclient registration, installed the PWA etc
We have a separate extension that handles the out of hours, Weekend and holiday prompts and forwards them according to the settings to a certain prompt
All the extensions (Users), including the ones that are not ringing are showing as available on the console, all the associated phones are visible and provisioned.
I don't know where to look at as the new interface is different and cannot see where can I do further troubleshooting, I am not sure what to do next.
Will try to upgrade to the 20.0.2.688 (New 20.0 Update 2 Alpha) and see if that helps.
If anyone has an Idea what I can do to fix/troubleshoot, please help.
As the title says, I have created extensions after upgrade to v20 and they don't ring when an inbound, external call is incoming.
We can call them internally and they ring. We can transfer a call to them and they work, call gets transferred. They can make outbound calls. I checked the DND and it is deactivated.
Steps taken:
I installed new instance, not upgrade really, so new installation, Amazon Lightsail, v20.0 Update 1 (Build 731)
Have a Router phone, Fanvil x4U-v2
All the other phones in our premises are connected through that router phone, they are five x4s and one x5U.
Wanted to fix some issues and deleted a couple of extensions
Then re-created them by copying another working extension
Checked in two separate tabs that all settings and I mean every single one of them are the same on both the working and the new extensions.
On one of them I went through the Webclient registration, installed the PWA etc
We have a separate extension that handles the out of hours, Weekend and holiday prompts and forwards them according to the settings to a certain prompt
All the extensions (Users), including the ones that are not ringing are showing as available on the console, all the associated phones are visible and provisioned.
I don't know where to look at as the new interface is different and cannot see where can I do further troubleshooting, I am not sure what to do next.
Will try to upgrade to the 20.0.2.688 (New 20.0 Update 2 Alpha) and see if that helps.
If anyone has an Idea what I can do to fix/troubleshoot, please help.
