Hi All,
Looking for advice on where to start troubleshooting this issue. Randomly a user will be talking to an external number (initiated or received doesn't make a difference) and the remote party will no longer be able to hear our user. This usually doesn't happen on short calls and it doesn't happen on every long call, not to the point that I can see a pattern.
I did enable "PBX Delivers audio" to see if that would help but it hasn't made a difference.
The first question is where (which logs) can I see it happening and what would I look for. This way I can determine if it's only specific users, times of day, etc.
I'm also a user on the system and I've never had it happen to me of course which makes troubleshooting this much more difficult.
Matt
- 3CX Version, 18.0 (Build 461)
- Server OS, Linux
- Is the 3CX Server Hosted and where? Hosted in Amazon (t2.Medium)
- IP Phone Make/Model/Firmware version, Snom D785, Firmware:10.1.54.16 and the IOS App
- Provisioning Method: SBC
- Trunk Provider or VoIP Gateway Make/Model, isdn then being fed into a Patton SN4171
- Has the Firewall Checker passed: YES
- Are custom Phone Templates being used: NO
Looking for advice on where to start troubleshooting this issue. Randomly a user will be talking to an external number (initiated or received doesn't make a difference) and the remote party will no longer be able to hear our user. This usually doesn't happen on short calls and it doesn't happen on every long call, not to the point that I can see a pattern.
I did enable "PBX Delivers audio" to see if that would help but it hasn't made a difference.
The first question is where (which logs) can I see it happening and what would I look for. This way I can determine if it's only specific users, times of day, etc.
I'm also a user on the system and I've never had it happen to me of course which makes troubleshooting this much more difficult.
Matt
