Unsupported Fanvil C62 - Phone displays Update Done/Update Failed every couple of minutes

[IanFarrugia]

Hi,

I have a Fanvil C62 connected to 3CX, registered on ext. 103. Every couple of minutes, it displays "Update Done" which is then followed by "Update Failed" a couple of seconds later. I've tried searching for a fix but I haven't found a similar problem to this. I tried updating its firmware to the latest one (2.5.787.97) but it didn't fix the problem.

It could be that the problem is that when I added the phone to the extension in 3CX, I chose "Fanvil C600" from the list, since "Fanvil C62" wasn't listed in the phone list and this was the closest to it. However, I couldn't find a way to add this phone to the phone list. Despite using C600, I can still use the phone properly, allowing me to do calls.



Can anyone help me solve this problem, please?

Thank you

 

[Alphabetic]

As this isnt a supported device you would need to visit Fanvil's website and get the latest firmware from there and manually install it on the phone.

 

[IanFarrugia]

I've already done this, but the phone keeps displaying the same problem.

 

[Alphabetic]

Time to get a new phone.

 

[jcostlow]

If you insist on using the unsupported phone your best bet will probably be to manually configure/register it and leave the extension configured with just the app or make a custom template for the phone.

We have manually registered Snom C620 conference phones but they don't need changes like BLF keys often.

 

[JohnS_3CX]

Those two models are entirely unrelated, the configuration of the C600 is not meant to go on your device.
https://www.3cx.com/community/threa...-phone-how-can-i-make-it-work-with-3cx.84739/

We highly recommend you use the 3CX apps, or get a supported model:
https://www.3cx.com/sip-phones/