Hi Everyone, I am having some troubles with the Fanvil phones. I have purchased every model in the X series range to test as I am evaluating 3CX for a Asterisk replacements (with Polycom 335).
I am currently only testing in L2 local subnet directly to the 3CX box. Everytime I assign a "ext" to the phone after the pnp discovery the phones never takes the next step to start the provisioning process.
Version: 2.4.0.5572 (offically supported)
Model: X4G (Tested with all models 3/5/6 but X4 has the logs attached here).
Original Fanvil Template that I am using: https://pastebin.com/1kbrNaJE
The steps I follow:
1. Factory default
2. Upgraded manually to 3CX offical firmware.
3. Using PnP multicast the phone shows up straight away in the GUI.
4. I click on the discovered phone -> assigned ext -> find the extension
5. I make sure the local interface with the phone on the same subnet is set.
6. I select the TZ and select "Enable LLDP" then select "OK"
7. I then select OK
Observed behaviour:
- Nothing happens, phone does not reboot.
- The Phone WebUI -> Autoprivion -> Static Provisioning Server shows the current URL:
# http://10.2.20.2/provisioning/qobhxh9mn5cw/
# Note credential are still default admin/admin
But Protocol type is still set as FTP, Update Model "Disabled"
- 3CX logo is on the startup screen.
- Check MAC.cfg for any errors in the xml but non where found.
Debug syslog capture:
--------------------------
Attempted number two
1. Factory reset
2. Phone is visable again in the 3CX UI
3. Assigned different user
4. Phone does nothing.
--------------------------
--------------------------
5. Log into to the WebUI I can see the provision URL is set but only that.
Addational Notes:
- Yealink phones work like magic using PnP extension assignment (tested with 3x different models)
- Legacy Polycom Soundpoint 335 work perfectly using option 66 in DHCP.
- Template is not modified (https://pastebin.com/1kbrNaJE)
I have also uploaded the mac.cfg and a tcpdump which run from the 3CX box monitoring the IP of the phone.
Any suggestions would be greatly appreciated. Seems to be really a brand specific issue for me.
Thanks.
I am currently only testing in L2 local subnet directly to the 3CX box. Everytime I assign a "ext" to the phone after the pnp discovery the phones never takes the next step to start the provisioning process.
Version: 2.4.0.5572 (offically supported)
Model: X4G (Tested with all models 3/5/6 but X4 has the logs attached here).
Original Fanvil Template that I am using: https://pastebin.com/1kbrNaJE
The steps I follow:
1. Factory default
2. Upgraded manually to 3CX offical firmware.
3. Using PnP multicast the phone shows up straight away in the GUI.
4. I click on the discovered phone -> assigned ext -> find the extension
5. I make sure the local interface with the phone on the same subnet is set.
6. I select the TZ and select "Enable LLDP" then select "OK"
7. I then select OK
Observed behaviour:
- Nothing happens, phone does not reboot.
- The Phone WebUI -> Autoprivion -> Static Provisioning Server shows the current URL:
# http://10.2.20.2/provisioning/qobhxh9mn5cw/
# Note credential are still default admin/admin
But Protocol type is still set as FTP, Update Model "Disabled"
- 3CX logo is on the startup screen.
- Check MAC.cfg for any errors in the xml but non where found.
Debug syslog capture:
Code:
Dec 7 18:42:51 10.2.20.12 [MGR] | INFO | save conf write ok
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | allocating transaction ressource 2 bjKCfeiOhxCbVogazA7XvA..
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | allocating NIST context
Dec 7 18:44:56 10.2.20.12 [SIP] | WARNING| nist_notify_received().
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | the sip message from tag is 4840ed55
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | the dialog local tag is 1606116065
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | the sip message callid is bjKCfeiOhxCbVogazA7XvA..
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | the local dialog callid is 5758378527459-3353058813195
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | the dialog status is 0
Dec 7 18:44:56 10.2.20.12 [MGR] | INFO | save conf write ok
Dec 7 18:44:56 10.2.20.12 [SIP] | WARNING| ua_transaction_execute: could not get dialog transaction.
Dec 7 18:44:56 10.2.20.12 [SIP] | WARNING| Transaction 2 killed.
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | free transaction ressource 2 bjKCfeiOhxCbVogazA7XvA..
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | free nist ressource
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | allocating transaction ressource 3 bjKCfeiOhxCbVogazA7XvA..
Dec 7 18:44:56 10.2.20.12 [SIP] | NOTICE | allocating NIST context--------------------------
Attempted number two
1. Factory reset
2. Phone is visable again in the 3CX UI
3. Assigned different user
4. Phone does nothing.
--------------------------
Code:
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | allocating transaction ressource 2 VDoZ1kyQsBFXSUkw4ojUrw..
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | allocating NIST context
Dec 7 19:03:02 10.2.20.12 [SIP] | WARNING| nist_notify_received().
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | the sip message from tag is 31b9a53b
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | the dialog local tag is 1606116065
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | the sip message callid is VDoZ1kyQsBFXSUkw4ojUrw..
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | the local dialog callid is 5758378527459-3353058813195
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | the dialog status is 0
Dec 7 19:03:02 10.2.20.12 [MGR] | INFO | save conf write ok
Dec 7 19:03:02 10.2.20.12 [SIP] | WARNING| ua_transaction_execute: could not get dialog transaction.
Dec 7 19:03:02 10.2.20.12 [SIP] | WARNING| Transaction 2 killed.
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | free transaction ressource 2 VDoZ1kyQsBFXSUkw4ojUrw..
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | free nist ressource
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | allocating transaction ressource 3 VDoZ1kyQsBFXSUkw4ojUrw..
Dec 7 19:03:02 10.2.20.12 [SIP] | NOTICE | allocating NIST context5. Log into to the WebUI I can see the provision URL is set but only that.
Addational Notes:
- Yealink phones work like magic using PnP extension assignment (tested with 3x different models)
- Legacy Polycom Soundpoint 335 work perfectly using option 66 in DHCP.
- Template is not modified (https://pastebin.com/1kbrNaJE)
I have also uploaded the mac.cfg and a tcpdump which run from the 3CX box monitoring the IP of the phone.
Any suggestions would be greatly appreciated. Seems to be really a brand specific issue for me.
Thanks.
