Fanvil v64 Update Loop - 3CX 20 Update 9

[lancerichards]

Hi Team

We are seeing in Update 9 V64 going in to a boot loop

Downloading...


Upgrade Failed!


It keeps trying and does not succeed.

I don't have much faith in Fanvil testing their firmware releases.

 

[MontEnt]

We have a lot of remote offices and remote workers, we specifically selected the Fanvil V64 because it has built-in router capabilities and listed as 3CX supported. Buying a bunch of additional hardwares is a non-starter, I mean a $1000 piece of hardware for a $150 phone???

https://shop.ntsdirect.com/product/A710-Z/Fanvil-A710-3CX-SBC-Gateway.html

Hopefully 3CX can get this in place soon before these phones collect too much dust!

Thanks

 

[RoryJ]

We have a lot of remote offices and remote workers, we specifically selected the Fanvil V64 because it has built-in router capabilities and listed as 3CX supported. Buying a bunch of additional hardwares is a non-starter, I mean a $1000 piece of hardware for a $150 phone???

https://shop.ntsdirect.com/product/A710-Z/Fanvil-A710-3CX-SBC-Gateway.html

Hopefully 3CX can get this in place soon before these phones collect too much dust!

Thanks

I suspect $1000 is not a real-world price and just something they chucked on the website till they have stock. A710 is available for around £100 ($135) in the UK before any discount, that's a lot less than a Pi5 right now. Very tempted to order one for testing.

 

[MontEnt]

I suspect $1000 is not a real-world price and just something they chucked on the website till they have stock. A710 is available for around £100 ($135) in the UK before any discount, that's a lot less than a Pi5 right now. Very tempted to order one for testing.

Could be, even then it basically doubles the cost of the phone and we might as well use a different brand/model.

 

[rayt]

We are upgrading all our remote office phones to Fanvil V64 phones and the official 3CX-supported firmware listing shows v2.12.21.32:

https://www.3cx.com/docs/phone-firmwares/

We have upgraded the phones with this version and now they all have the exact same problem of delayed call connection/delayed answer - slow enough that calls go to voicemail before the V64 stops ringing and "answers". The official Fanvil site does not have a v2.12.21.32 listed:

https://www.fanvil.com/service/doc/soft/p1/v series high-end ip phone/v64/index.html

So I suppose v2.12.21.32 is a custom 3CX version? What is the current guidance on this issue?

Thanks!

Hi MonEnt,

See the above messages in this thread. The V64 won't work as a router phone with later versions of firmware.
So you have a few of choices.
1. If the phones are new, go back to your supplier and swap for something else (I think there might be a V64-V2).
2. Use the information in the above message from Lance and install firmware v2.12.21.6 (it worked for me).
3. Buy an A710 for each site or a device running 3CX SBC.
4. Install SBC software on an existing PC that is always on.

Cheers.