I'm trying to get the DND to disappear or to not work for a specific set of phones--the nurse stations. I created a template, and I believe I deployed it, but it doesn't seem to be working. Someone at these nurse stations somehow manage to press the DND softkey so that when a call gets to them they get the message that voicemail is disabled and it disconnects the call. Here is what I have in the custom template for DND...
If anyone could help me figure out why these phones aren't taking to the no DND action, that would be amazing. Thanks!
{IF ua=Fanvil X6,Fanvil X5S}
<Enable_DND>0</Enable_DND>
{ENDIF}
<CallSemiXfer>0</CallSemiXfer>
<Port_Ext_Num></Port_Ext_Num>
<SRV_Record_Num></SRV_Record_Num>
<Use_SRV_Record>0</Use_SRV_Record>
<AutoOnhook_Time>1</AutoOnhook_Time>
<DND_Code>1</DND_Code>
<Busy_Code>2</Busy_Code>
<Reject_Code>2</Reject_Code>
{IF ua=Fanvil X6,Fanvil X5S}
<DND_Code>480</DND_Code>
You can see that the template is applied here. https://prnt.sc/knjyhz<Enable_DND>0</Enable_DND>
{ENDIF}
<CallSemiXfer>0</CallSemiXfer>
<Port_Ext_Num></Port_Ext_Num>
<SRV_Record_Num></SRV_Record_Num>
<Use_SRV_Record>0</Use_SRV_Record>
<AutoOnhook_Time>1</AutoOnhook_Time>
<DND_Code>1</DND_Code>
<Busy_Code>2</Busy_Code>
<Reject_Code>2</Reject_Code>
{IF ua=Fanvil X6,Fanvil X5S}
<DND_Code>480</DND_Code>
If anyone could help me figure out why these phones aren't taking to the no DND action, that would be amazing. Thanks!
