Fax Server Configuration

[KaterinaK_3CX]

Read the guide.

 

[adnenyak]

hello people,
I try to configure my fax but till now I have a problem, my fax come in a trunk sip and it's IP bases (so I don't need an ID or Password) but after configuring the fax server and fax machine (I'm using Ventafax, and it's appear registred with the extension 880 that I make), I don't receive nothing, even I can't a test call from the machine to see see if my configuration is okay or nope.
and also when I call my fax number the sound is similar as normal phone not like fax sound !
any one can help please?

 

[NickD_3CX]

hello people,
I try to configure my fax but till now I have a problem, my fax come in a trunk sip and it's IP bases (so I don't need an ID or Password) but after configuring the fax server and fax machine (I'm using Ventafax, and it's appear registred with the extension 880 that I make), I don't receive nothing, even I can't a test call from the machine to see see if my configuration is okay or nope.
and also when I call my fax number the sound is similar as normal phone not like fax sound !
any one can help please?

Hi!

To start off, we don't officially support any facing software, so we can really know if this software you are using can work with 3CX.

So you have created a Fax Extension (not a regular extension) and registered it on your software.
In order for incoming faxes from external numbers to be routed to 880 (Fax Extension), have you create an Inbound Rule?

If you have, the only other suggestion I can give you is to enable Verbose logging from Dashboard --> Activity Log --> Settings. Then send a fax from some other number and check the Activity Log to see where this call was routed to by 3CX.

IT could be that 3CX is routing the call correctly but Ventafax is not answering the call.

 

[adnenyak]

Hi!

To start off, we don't officially support any facing software, so we can really know if this software you are using can work with 3CX.

So you have created a Fax Extension (not a regular extension) and registered it on your software.
In order for incoming faxes from external numbers to be routed to 880 (Fax Extension), have you create an Inbound Rule?

If you have, the only other suggestion I can give you is to enable Verbose logging from Dashboard --> Activity Log --> Settings. Then send a fax from some other number and check the Activity Log to see where this call was routed to by 3CX.

IT could be that 3CX is routing the call correctly but Ventafax is not answering the call.

Hi Nick,
thanks for your reply and your support,
the Fax extension I already make and register into my fax machine and also i create an inboud rules.
the problem now I have one SIP trunk (IP based) and in it I have 2 number, one for fax and other for voice calling, now when I try to call my fax number, the call go for the same extension configured for voice.
hope you understand what I mean !

 

[NickD_3CX]

Hi Nick,
thanks for your reply and your support,
the Fax extension I already make and register into my fax machine and also i create an inboud rules.
the problem now I have one SIP trunk (IP based) and in it I have 2 number, one for fax and other for voice calling, now when I try to call my fax number, the call go for the same extension configured for voice.
hope you understand what I mean !

Now I understand.
3CX does not had a Fax-detection mechanism, so unfortunately there is nothing you can do here. The only solution I see is to get another DID from your Provider (or a second Provider Account) and route that specific call to your Fax Extension.