Feature Request - visibility of chat origin

[Gerard Verhaart]

Hello 3CX,

A client of ours has been working with the new Chat integration - they like it, but they have 2 different web pages with chat integration (one local and one international).

The issue they're getting is when a agent jumps on a chat with a website user, they have to ask the user if it concerns the local or the international product.

It would be great if the webpage URL or identification is included in the information provided to the chat agent so that they have more information at their fingertips.

Thanks,

Gerard

 

[princer800]

I would think you caould have two different Plugins for the seprate pages - with each going to a different queue. I have done something similiar - one on a WP site and the other on HTML site.
But have two seperate queues setup - so each goes to a uique one.
Still do agree that more flexible informaion requests will be helpful as more people use the feature.