Final Stop to V20: Release Candidate 3

[AWS2P]

Yes as CFM advised , scratch the VM and reinstall, it's about 15 minutes to go to the end with a fresh restored config on a new VM

 

[noord]

I just started trying the RC3 of v20. I must say, it took a little getting used to with all the options shuffled around - but the admin interface is looking really nice this way. 2FA is great to have now, and the features for departments with their own q’s, office hours et cetera make sense.
I hope some the missing features will be available soon as well, but I really like the way this is going.
And you did it a lot quicker than Microsoft, which took literally years to move over all settings from control panel to Settings

 

[DJCSYSTEMS]

V20 seems to allow recording to be turned on and off in the Pro version despite it saying feature is not available in current version.

 

[SweetAction]

V20 seems to allow recording to be turned on and off in the Pro version despite it saying feature is not available in current version.
View attachment 39741

Recording is a pro feature. toggling it is enterprise

See the help text from v18:

 

[DJCSYSTEMS]

Recording is a pro feature. toggling it is enterprise

See the help text from v18:
View attachment 39742

I understand this and the options are the same in V20 as in V18, just compare the pics, I am pointing out that in V20 in a Pro edition (as it stands today) you can turn recording on and off when I thought this was an Enterprise only feature!

 

[Soli]

View attachment 39706

thats fine for just one email what if I have 10 different numbers that go to different emails ?
in V18 i can send fax to email via the inbound

 

[bitn2]

thats fine for just one email what if I have 10 different numbers that go to different emails ?
in V18 i can send fax to email via the inbound

Thats not possible for the moment, maybe it will come later in v20 update 1 or 2. I dont know.

 

[noord]

Quick question, where can I find this:

• You can now assign a friendly name to a DID and optionally display it on the incoming call.

I do see the column name under Voice & Chat > Trunk > Tab DID, but I cannot edit / enter anything in that column..?

 

[Evolute IT]

Quick question, where can I find this:

• You can now assign a friendly name to a DID and optionally display it on the incoming call.

I do see the column name under Voice & Chat > Trunk > Tab DID, but I cannot edit / enter anything in that column..?
View attachment 39753

Where you assign DIDs. Check an IVR, user, department, etc. Pencil icon on the DID once assigned.

 

[bitn2]

Where you assign DIDs. Check an IVR, user, department, etc. Pencil icon on the DID once assigned.

Thats works, thx. But why the hell did they put it there.

 

[SweetAction]

I understand this and the options are the same in V20 as in V18, just compare the pics, I am pointing out that in V20 in a Pro edition (as it stands today) you can turn recording on and off when I thought this was an Enterprise only feature!

Pro is actually allowed to turn recording on and off. Enterprise isn't needed for this feature.
Enterprise is for "Can stop and start recordings" function.

 

[BarryTikkanen]

thats fine for just one email what if I have 10 different numbers that go to different emails ?
in V18 i can send fax to email via the inbound

Agreed. We have several customers that rely heavily on DIDs being assigned to Fax to email for multiple extensions.

 

[N_G]

@BarryTikkanen We are working on this functionality to route different DIDs to different email addresses

 

[brainworks]

View attachment 39706

On my system this faxserver menu is missing. What could be the problem?

 

[bitn2]

On my system this faxserver menu is missing. What could be the problem?

Its now there:

 

[nikolascx]

Upgraded, but still no dial code for forcing the system in or out of office, is this feature going to return?

@petermac Yes this functionality was removed. We will see how to make it via call scripts..

neue Bridges funktionieren jedoch nur über SIP ohne Anwesenheitsfunktion? Warum?

Wir sind in Brücken präsent, zweite Registerkarte im Dialogfeld „Brücke hinzufügen“

 

[nikolascx]

I'm very curious, lol.

You always seem to « know everything » about the development progress of 3CX.
I understand that you're the CEO, but that doesn't explain how you manage to stay on top of every little detail! Hahaha. Where I live, there are only 24 hours in a day.
Do you have daily meetings with the developers?
Do you code along with other developers?

Regardless, it's impressive! It's truly appreciated to have access to all these answers so quickly, I say sincerely. Thanks

Cher Guillaume, Merci pour votre positivite. Si vous voulez venir passer du temps avec nous, vous etes les bienvenus.
Nous utilisons le modele "Suivez le soleil". Croyez-moi, vous allez l'adorer

 

[nikolascx]

We noticed this, too. Every v20-like record button should have a 'record by extension callback' button ('Make call') next to it.
Being able to record by deskphone is elementary as deskphones are still common.

Hello @CallingFromMars
We removed this in the admin part.
The function is visible in User part of the webclient. (For users to record their own greetings - in a friendly amateur way)
We think that An Admin should not record these amateur prompts for a professional queue. You can get hundreds of services (even free) online and dump the prompt you want.

 

[nikolascx]

Fax to email: I see in v20 that the fax server is available to email to a single email address but no longer see a way to direct different fax numbers to different email addresses. In version 18, you could direct them to different extensions with different emails. Does version 20 require all fax numbers have the emails sent to a single email address?

@Dominion-Don Can we live with how it is now? I don't see the problem..
You add a fax extension, bind a did (the did will route internally to the fax extension, and send it to the email.
Fax server = Yes 1 main email. But DID's you can assign to an extension and it will go to the extensions email.
You can add a FAX FORWARD or a FAX EXTENSION
Send me a short user story what you want to do. Very compact.

 

[nikolascx]

I just setup a v20 test system, and for the life of me i cant get it to make outbound calls! Inbound is working just great.

When placing an outbound call, it states there is no route for the call...

What do the logs say? You need to post the exact message - the full trace.
Dashboard > Activity logs
Make the call and put the exact message.
Try a simple outbound rule - example prefix 1. Dial 1 plus the number.
No route can mean two things (depending what service is raising the error)
Either no outbound rule found (which in your case I see exists) and very simple to match
OR SIP Server could not build a route (a low level route). So both messages have the word "route" in it - so post the exact message and also some messages before and after. Like this we can see the context of the error raised.

If sip server cannot build route, you have a port allocation problem. Did you touch the network settings / ports on the machine?