Forward Calls to Mobile Number On Extensions Provisioned on Mobile Devices

[vincent Kavila]

Hello 3cx community,

I have an issue with call forwarding to mobile number.
when I set 3cx to forward calls to mobile number on the extensions provisioned on mobile devices it automatically chooses forward to mobile
when I set the same on a deskphone it works well,

Please advise.

Thank you

Regards,
Vincent

 

[JohnS_3CX]

Hi Vincent,

We do not support making forwards from a deskphone, and do not recommend it.

The 3CX system is built around statuses, and the various forwarding scenarios they each provide.
This means that forwards work regardless of whether you use a deskphone, webclient, windows client, or mobile client. If you do them from the deskphone and you are away, there is no means to control your forwards

Do you want to forward calls to your own mobile line or a random one that may change?

 

[vincent Kavila]

I am forwarding internal calls to a user's mobile number if they do not pick it after 20 seconds.
Below is the message from the activity log

 

[leejor]

The problem would seem to have been provided in the third line...no outbound rule has been defined for the number you are sending to 3CX. Be certain that the forwarding number is in the same format as dialled by the extension.

 

[JohnS_3CX]

Hi Vincent,

You need an outbound rule that allows the system to make calls too
Your current outbound rules probably only allow extensions to make outbound calls.

Take a look at our below pre-recorded webinar, especially the part about system extensions:
https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

 

[vincent Kavila]

I have resolved the issue, I had not understood how the call forwarding to external numbers but now I'm ok

For the extensions to be able to forward he call they must have an outbound rule assigned to them

 

[JohnS_3CX]

For any function that requires you use a trunk/route, you need to match a rule.

If you don't match any rules, then your get "target endpoint cannot be built" in the logs.