Forwarded calls busy announcement

[joelwkr]

Hi,

We have following problem in our company:

A is forwarding calls to B.
B has the option "If I am busy or my phone is unregistered, forward calls to: End call" enabled.
If someone calls B and B is busy, they get the busy announcement. But if someone calls A and the call will be forwarded to B and B is busy, B receives the call on line 2.

Is there any possibility that the forwarded call gets also the busy announcement and it won't ring on line 2?

Thank you

 

[mariosM_3CX]

Hello @joelwkr

Make sure that there is no mix up with the rules for internal and external calls.
Can you post a screen shot of the forwarding rules of B?

 

[joelwkr]

Thanks @mariosM_3CX

Here are the screen shots of the forwarding rules of B.