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- Apr 1, 2021
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Trying to create a demo environment for a customer, I have some difficulties in creating a simple Call overflow.
I would like to create a Call overflow for a group, where the call is forwarded to multiple groups.
For example. I have a sales department Group (Group1). When a call to this group is not answered within 15 second, the call needs to be forwarded to the original sales department Group(Group1) and the Marketing group(Group2).
Incomming > ring (Group1) > 15sec > ring (Group1) and (Group2) > 15sec > ring (Group1), (Group2) and (Group3)
In this example I have to create 2 extra overflow groups. I think this is unnecessarily difficult, because I already have groups in place and now have to manage multiple groups.
Please share your solutions / answers, thank you all.
I would like to create a Call overflow for a group, where the call is forwarded to multiple groups.
For example. I have a sales department Group (Group1). When a call to this group is not answered within 15 second, the call needs to be forwarded to the original sales department Group(Group1) and the Marketing group(Group2).
Incomming > ring (Group1) > 15sec > ring (Group1) and (Group2) > 15sec > ring (Group1), (Group2) and (Group3)
In this example I have to create 2 extra overflow groups. I think this is unnecessarily difficult, because I already have groups in place and now have to manage multiple groups.
Please share your solutions / answers, thank you all.