FTP Transfer Log

[Rhys Haskell]

We have recording archiving enabled, although the recordings do not seem to be moving to the remote FTP server.

Is there a log that shows us why this is failing as the IT company say everything is okay there side?

 

[cobaltit]

If everything was ok it would be working. The FTP server should have logs which would probably be more useful. You can't really make any changes in 3CX other than path/folder/credentials but they can probably make changes in the FTP server if needed.

 

[Rhys Haskell]

If everything was ok it would be working. The FTP server should have logs which would probably be more useful. You can't really make any changes in 3CX other than path/folder/credentials but they can probably make changes in the FTP server if needed.

Thanks for this, I was just hoping there was a log so that I could prove to them it was there problem. I am sure there is not issue on the 3CX side.

 

[cobaltit]

Well I'm assuming if they are providing the FTP they are probably managing the firewall in front of it as well. So if they aren't even seeing attempts it's not a FTP problem but it's still their problem.

 

[ChrisC_3CX]

@Rhys Haskell

Just a suggestion, if you are familiar with wireshark you could perform a packet capture on the 3CX PBX and then attempt to archive a recording. The communication between 3CX and the FTP server should be visible in the packet capture and it may shed some light on what the cause of the issue might be.