Generic SIP Outgoing Calls Issue

[AlexanderJHanna]

Good Day, I am trying to resolved my outbound calls issues where I am getting "temporary unavailable 480". Inbound calls are working.

I am using version 20 Update 6 (724).

I have been working with my local telco and we can see that the "From:" has the incorrect IP. Under version 18, I was able to provide the correct IP using "From: Host Part" Custom IP Range. However, this SIP field is not available under v20.

Any ideas?

Thanks!

 

[paulodagraca]

Hello AlexanderJHanna,

You can still do the same thing as with V18, it just works differend as you will need to create and use your own Trunk template.
Just follow these easy steps:

Admin - Voice & Chat - Click the 3 Dots, Export (of your existing SIP Trunk)

It will download a file, open it in Notepad (or tekst editor of choice).

Find this line:
<field name="ParameterOut" custom="" parameter="FromHostPart">$GWHostPort</field>

Change this line to Custom, and replace {yourIP}, with your IP/Value
<field name="ParameterOut" custom="{yourIP}" parameter="FromHostPart">$CustomField</field>

Save the file

Admin - Advanced - Templates - Provider Templates - Import Provider



Now setup a new trunk with your SIP Trunk details.
And you should be good to go.

If you get an error on same name or main-number just temporary change it on the old trunk, to test the new trunk first.

Paulo

 

[SweetAction]

If you are using Flowroute, see this:

Thread 'Flowroute in v20 - missing 'Put Public IP in SIP VIA Header''

Oct 22, 2024

Found an issue where the local IP was set in the IP Header - went to change this in the trunk settings and no longer see that option to select in v20.

This was upgraded from a v18 to v20 - flowroute was on v18. The option was there before but it's not present in v20.

Has it been moved elsewhere? I was not able to find it.

thanks

• kmcmichael
• Replies: 21
• Forum: US

 

[AlexanderJHanna]

Hello AlexanderJHanna,

You can still do the same thing as with V18, it just works differend as you will need to create and use your own Trunk template.
Just follow these easy steps:

Admin - Voice & Chat - Click the 3 Dots, Export (of your existing SIP Trunk)
View attachment 48515
It will download a file, open it in Notepad (or tekst editor of choice).

Find this line:
<field name="ParameterOut" custom="" parameter="FromHostPart">$GWHostPort</field>

Change this line to Custom, and replace {yourIP}, with your IP/Value
<field name="ParameterOut" custom="{yourIP}" parameter="FromHostPart">$CustomField</field>

Save the file

Admin - Advanced - Templates - Provider Templates - Import Provider

View attachment 48516

Now setup a new trunk with your SIP Trunk details.
And you should be good to go.

If you get an error on same name or main-number just temporary change it on the old trunk, to test the new trunk first.

Paulo

You are a life saver paulodagraca!

Thank you so much! It worked!