Global Office Hours

[david.ideabubble]

Hello,

I noticed that the phones I have in my office do not abide by the global office hours. For example with office hours of 08:30 - 13:00 & 14:00 - 17:30 the phone rings before 8:30 and after 17:30.

Do you guys have any advise?

 

[efounco]

You need to specify your office hours in the settings and then create inbound rules that define how calls are handled inside/outside of those office hours. Without inbound rules, they do nothing...

 

[david.ideabubble]

You need to specify your office hours in the settings and then create inbound rules that define how calls are handled inside/outside of those office hours. Without inbound rules, they do nothing...

Thank you for your reply efounco. I have my office ours defined but I don't see a way to apply them to either of my two inbound rules.

Could I please ask you for further advice?

 

[danhriscanu]

Hi,

You have to go to your ports/trunks settings and uncheck option "Apply the same routing logic outside office hours". This will reveal a new section in which you can specify what should happen with your calls on that port/trunk outside office hours.

 

[david.ideabubble]

Hi,

You have to go to your ports/trunks settings and uncheck option "Apply the same routing logic outside office hours". This will reveal a new section in which you can specify what should happen with your calls on that port/trunk outside office hours.

Thank you Danhriscanu,

I don't know how I over looked that option. Thank you. It is working now.

Kind regards,
David.