- Joined
- Oct 8, 2020
- Messages
- 46
- Reaction score
- 10
G'day guys,
I have a few clients wanting to track interactions with 3CX Chat on their website. Currently it appears that Google Analytics is NOT doing this by default automatically.
The only thing I found to reference it should is here = https://www.3cx.com/blog/unified-communications/live-chat-reports/
Looks like this has been discussed at some point here = https://www.3cx.com/community/threads/google-analytics-not-working.84626/#post-397137
Attached is a changelog from 2021.
This is what the client said to me:
"This blogpost also mentions Google Analytics right at the top The most important live chat reports and statistics (3cx.com). Could you check with them, maybe there is something we're missing, and if they have a blogpost about it, surely they should be able to give us a way to implement it."
Fair point I say
I have a few clients wanting to track interactions with 3CX Chat on their website. Currently it appears that Google Analytics is NOT doing this by default automatically.
The only thing I found to reference it should is here = https://www.3cx.com/blog/unified-communications/live-chat-reports/
Looks like this has been discussed at some point here = https://www.3cx.com/community/threads/google-analytics-not-working.84626/#post-397137
Attached is a changelog from 2021.
This is what the client said to me:
"This blogpost also mentions Google Analytics right at the top The most important live chat reports and statistics (3cx.com). Could you check with them, maybe there is something we're missing, and if they have a blogpost about it, surely they should be able to give us a way to implement it."
Fair point I say
