Solved Google Text-To-Speech API suddenly stopped transcribing Voicemail

[~Lobo~]

So, we've been using 3CX for a couple of years now and activated voicemail transcription via Google's services about a year and a half ago. It's been smooth sailing ever since, and we reliably received transcriptions via email as soon as a message was left in our mailbox.

Unfortunately, everything came to a screeching halt about 3 days ago. We still receive the email with the voicemail attached, but the transcription field is always empty. When I log into my Google Console, I can see the failed attempts. For some reason, nothing else is shown, no details, nada. I did activate logging, but so far, that hasn't given me any more details about the failures.

Is anybody else currently experiencing problems with voicemail transcription?

 

[Evolute IT]

Could be many things. Have you started by checking your API key settings? IP restrictions and all? (On the Google side)

 

[JohnS_3CX]

Might want to take a look at this thread too: https://www.3cx.com/community/threads/voicemail-to-text-transcription-100-error.120941/#post-564958

 

[~Lobo~]

It turned out I had to nuke my existing TTS project in the Google Cloud and set it up from scratch once again. After that, everything worked right away.

Thanks everybody for helping out, I really appreciate it!