Google Workspace Storage Integration Issue

[necdetkt]

We faced an issue about integration with Google workspace. Our version is 20.0 Update 9 (Build 995 Release - AI 1.4.48) but having this problem.

 

[Alphabetic]

This a new integration?

https://www.3cx.com/docs/google-cloud-storage/

follow it exactly.

 

[NikosT_3CX]

@necdetkt put the PBX in Verbose mode and check the Management Console logs, what error do you see there ?
Also, does this machine have IPv6 enabled ?

 

[necdetkt]

This a new integration?

https://www.3cx.com/docs/google-cloud-storage/

follow it exactly.

Already done it. Integration works with Version 20.0 Update 10 (Build 1277 Alpha - AI 1.6.10). But latest version with same google account is not working.

 

[necdetkt]

@necdetkt put the PBX in Verbose mode and check the Management Console logs, what error do you see there ?
Also, does this machine have IPv6 enabled ?

There is no logs because it doesn't allow me to save settings as I attached screenshots.

 

[Alphabetic]

Just wondering, did you use the old manual method or the wizard?

new way: https://www.3cx.com/docs/manual/google-workspace/
old way: https://www.3cx.com/docs/google-cloud-storage/

 

[necdetkt]

Just wondering, did you use the old manual method or the wizard?

new way: https://www.3cx.com/docs/manual/google-workspace/
old way: https://www.3cx.com/docs/google-cloud-storage/

Integration works with Version 20.0 Update 10 (Build 1277 Alpha - AI 1.6.10). But latest version with same google account is not working. Google cloud account settings are similar. Tried many ways.

 

[necdetkt]

By the way, I tried integrate google with 3 different 3cx Servers. all have same issue.

 

[Alphabetic]

I am on the same build and im using buckets only for storage, im not using the workplace stuff.

Ok, I just deleted it and tried to sort it again and im getting the same thing.. give me a minute.

 

[NikosT_3CX]

@necdetkt does this machine have IPv6 enabled ?

 

[Alphabetic]

Okay, update:

I created a new key and uploaded it, i got the error OP posted but after a very short while it kicked back to life and showed my folders.

Just to note, that I get this error when I do not have "storage admin" permission to my service account.

 

[necdetkt]

@necdetkt does this machine have IPv6 enabled ?

it was but disabled.

 

[necdetkt]

Okay, update:

I created a new key and uploaded it, i got the error OP posted but after a very short while it kicked back to life and showed my folders.

Just to note, that I get this error when I do not have "storage admin" permission to my service account.


View attachment 52326

account already has Storage admin right.

 

[NikosT_3CX]

@necdetkt put the PBX in Verbose, try this scenario and when you see the errors download the Support info
and check the Management Console log.
You will see there the requests and the response back.

 

[necdetkt]

@necdetkt put the PBX in Verbose, try this scenario and when you see the errors download the Support info
and check the Management Console log.
You will see there the requests and the response back.

Tried to get the logs but it doesn't allow me to save Remote Storage settings that's why there is no log.

 

[NikosT_3CX]

@necdetkt if the PBX is not in Verbose mode you will not see much.
By the time it does not allow you to save it, there must be an error log on the back.
PBX will send the request and will get a response, if there is an error on the response then
this is why you can not Save it.
You may also open F12 and check the Network section to see the Request and the Response in the Headers - Response.