Grandstream 1610

[Hitdoon]

In 3cx in Phone option extention is not working , i am unable to add ip phone
In 3cx my grandstream 1610 ip phone is not support
Please help

 

[Saqqara]

Yes it supported https://www.3cx.com/sip-phones/grandstream-gxp16-series/

Make sure you are running the correct firmware , info in the link above

What version of 3cx are you running ?

How are you trying to provision the phone ?

 

[JohnS_3CX]

Please follow the link above by Saqqara, and check very carefully that you have not missed any steps.

If all is done correctly, then you should see a GXP-1610 appear as "New" in the Phones page (don't search for gate - it will not appear like that)

This can be assigned to your extension, but it is a little slow so allow it 2-3 minutes to configure itself once you assign it.

 

[Hitdoon]

this is i am running

 

[Hitdoon]

my highlighted area with red colour is not working tell me to enable it .

 

[JohnS_3CX]

Ok, follow the guide mentioned above, and perform Factory Reset on the Grandstream

 

[Hitdoon]

i have done then also it not working

 

[JohnS_3CX]

Ok, if you have reset the Grandstream, but it did not appear on the "Phones" page, then you will have to check some things:

1. Is the phone on the same LAN as the 3CX machine?

2. Is the Raspberry connected with LAN cable or WiFi?

 

[Hitdoon]

1 is the phone on same lan as the 3cx machine ..yes
2 is the raspberry connected with lan cable ..yes

 

[JohnS_3CX]

It looks like your network does not allow multicast messages.
This type of network message is what the Grandstream will use so it can appear in 3CX.

In this case, you can use manual provisioning to try and make the phone connect:
https://www.3cx.com/sip-phones/manually-provision-supported-grandstream-gxp/

 

[Hitdoon]

Still my ip phone grandstream 1610 does not configure please help. it show ip blacklist which is my ip phone ip address .

 

[Saqqara]

Delete the blacklist and see if the phones register.

If it does not , delete the phone from the provisioning tab of the extension, factory default the phone and assign it to the extension again.

 

[JohnS_3CX]

Still my ip phone grandstream 1610 does not configure please help. it show ip blacklist which is my ip phone ip address .

Ok, read these steps and do them all slowly, one by one. Confirm that each step is complete before moving to the next one.

1. Factory reset the phone
2. Confirm that after the phone restarted, it does not contain any accounts (should be empty)
3. Check what IP the phone is using now and make note of it
4. Delete the extension that has this phone, to clear everything out of 3CX
5. Look at the blacklist, and see if the IP exists there. Remove it from the list now
6. Upgrade the firmware from here https://www.3cx.com/support/phone-firmwares/
7. You must now confirm that the phone has version 1.0.7.13, do not proceed further unless the upgrade is complete!
8. Create a brand new extension, but do not change anything, just type a First Name ie. TEST
9. Go to the provisioning tab of TEST, and add a phone, select the GXP1610 model
10. enter the MAC address, then read it again to confirm it is correct, and press OK to save.
11. Go to your phone, and enter the provisioning address in manually (like I explained here)
12. Save the settings, and restart the phone so that it will ask for provisioning from 3CX

If everything went OK, the GXP1610 screen should show your extension number and name TEST on the screen, and then it will register and start working. This might take 5 minutes or so, because this model is very slow at startup.

So far you haven't told us whether you performed a factory reset, or whether you upgraded the firmware. This is important information to provide when troubleshooting, so this is why I am explaining the whole procedure in detail so that you do not miss any steps.

Let us know if you get stuck at any of the steps, and what happened exactly.

 

[Hitdoon]

Ok, read these steps and do them all slowly, one by one. Confirm that each step is complete before moving to the next one.

1. Factory reset the phone
2. Confirm that after the phone restarted, it does not contain any accounts (should be empty)
3. Check what IP the phone is using now and make note of it
4. Delete the extension that has this phone, to clear everything out of 3CX
5. Look at the blacklist, and see if the IP exists there. Remove it from the list now
6. Upgrade the firmware from here https://www.3cx.com/support/phone-firmwares/
7. You must now confirm that the phone has version 1.0.7.13, do not proceed further unless the upgrade is complete!
8. Create a brand new extension, but do not change anything, just type a First Name ie. TEST
9. Go to the provisioning tab of TEST, and add a phone, select the GXP1610 model
10. enter the MAC address, then read it again to confirm it is correct, and press OK to save.
11. Go to your phone, and enter the provisioning address in manually (like I explained here)
12. Save the settings, and restart the phone so that it will ask for provisioning from 3CX

If everything went OK, the GXP1610 screen should show your extension number and name TEST on the screen, and then it will register and start working. This might take 5 minutes or so, because this model is very slow at startup.

So far you haven't told us whether you performed a factory reset, or whether you upgraded the firmware. This is important information to provide when troubleshooting, so this is why I am explaining the whole procedure in detail so that you do not miss any steps.

Let us know if you get stuck at any of the steps, and what happened exact

 

[Hitdoon]

Dhruv gautam IT <[email protected]>​	13:08 (7 minutes ago)
to 3CX

Hello Sir, you told me that 1) Factory rest
2) update firmware
I have done both thing and follow your step, then also i am unable to do it .
In my Grandstream gxp1610 , Extension option is not visible. because of that i am not able to do can you help me to resolve

 

[Saqqara]

Can you confirm you have done steps 8 - 12 from JohnS_3CX post

 

[Hitdoon]

My ticketno. [Ticket#64240240]
yes i follow all your step but unable to connect

 

[Hitdoon]

My ticketno. [Ticket#64240240]

In my Grandstream GXP1610 this option i done the marking by an arrow , those are right or wrong because my SIP Registration is red in colour its not turning green.

 

[Saqqara]

You are not following the steps correctly - step 11.

Follow the steps in the link - https://www.3cx.com/sip-phones/manually-provision-supported-grandstream-gxp/

Setting up the phone is done via provisioning url, and not entering the extension account manually where you are missing required fields.

 

[Hitdoon]

Sir my 11 step is done right but i unable to connect can you please guide me online how to resolve it.