Grandstream gxp2000 volume

[eddy18]

Hello, I have 2 Grandstream gxp2000 connected with my 3CX,
But I have a very low volume of the microphone of the telephone

I do not see volumes microphone amplifier but ...

can someone help me?

thanks

 

[ec268]

Try to increase the gain to see if help.

 

[eddy18]

Check not find a gain for the microphone in configurations

 

[Yakko]

I also have some gxp2000 but the volume is ok. I search the phone's web interface for volume or gain options to help you but the only option i find is gain options for Headset. In the phone menu the only options is for the speaker volume....

 

[Stef - Venema Advies]

We called Grandstream.
After some test we found out that it was the handset it self that didn't work properly.
We connected an other handset and then it was working fine.
Grandstream will provide new handsets to fix this issue.
Don't look for fixing the problem because its gonna cost ages to fix this.
Just contact Grandstream to replace the handsets.

 

[sigma1]

You do have GAIN settings in the web interface and Grandstream is mighty nice to replace the handsets on phones that old. Hi gh five to Grandstream!

 

[Stef - Venema Advies]

We got the same issue with the new handsets.
Headset has no problems at all.
When we connect a handset of a Cisco SPA504G on the Grandstream phone we have no issue at all.

The problem is the handset and the new handsets didn't fix the issue.

We gonna contact Grandstream again.
When i got a solution i will report it.