Grandstream GXP2140 Cannot Change Default Main Line Ringtone After Update to FW 1.0.11.35

[AdamK]

I have recently updated 3cx from version 15.5 to the latest version of 16(16.0.8.9) and with that I updated the fw on the GXP 2140 phones to 1.0.11.35.

After this update the ringtone changed on all of the phones. I went back through and attempted to change the default ringtone on all of the phones back to the one they originally had. This worked however only for extension to extension calling. The ringtone has not changed for the main line. I am attempting to find a place to change that ring tone for all of the phones but cannot find a location of where to change it.

I have even tried changing the ringtone from the web interface of the phones and from the physical interface on the phone and none of the changes I make affect the primary call in line.

I am hoping I am missing something easy buy maybe not.

I am more than happy to provide any information you guys need to help me out.

 

[JohnS_3CX]

Hi @AdamK

The system uses ringtone 3 both in version 15.5.x and V16.x so nothing has changed in that respect.

Were you using customized/edited templates before? Those would have been overwritten with the defaults after the upgrade, which is probably why your ringtone changed. Also the firmware has had a few revisions since V15.5.

 

[AdamK]

Customized templates might be the case. I am just coming into this environment and trying to figured out how everything was done before and done have a definitive answer on that. With that being said I am able to change the default ringtones for the phone manually however, the main line ringtone does not change. Like mentioned in my previous post. Extension to extension calling ringtone has been changed back to the correct ringtone.

If that is in the templates where might I look to change it? I am just coming into 3cx and trying to learn it quickly to help my client.

 

[JohnS_3CX]

Hi Adam,

If you wish to create custom templates, you can read the below article, and you will also have to potentially look at Grandstream's documentation and study the templates that are already included with 3CX https://www.3cx.com/docs/custom-ip-phone-templates/

Please note however that we cannot provide support for installations with custom templates, so if you run into trouble we will recommend to stick the supported defaults that come with 3CX. In addition, when new template updates are released by 3CX, your custom ones will not be updated. You will have to recreate/maintain them by yourself, using our updated template as your base.

 

[AdamK]

All things considered I would rather not use custom templates if I can avoid it. I just want the main line to ring with the same ringtone they have before. The ringtone is labeled Customer Ringtone 2 and works with extension to extension calls just not from external callers on the main line.

 

[AdamK]

Are there any further paths I should consider to resolve this issue outside of creating a custom template? It seems odd that I would have to do that just to ensure a standard ringtone for the main line.

 

[cobaltit]

@AdamK

So Grandstream makes the template and 3CX tests it. You could open a ticket with Grandstream to see if they made changes to the template and could revert them, or maybe set more sane defaults.