Hi All,
Would it be possible when organising 'Groups' within the system for them to be able to mirror the users within a certain call Queue? Within large organisations we have people moving departments which can be a pain to keep organised.
What i'm thinking would be the ability when going to a group for their to be a button that allows you to point the group to a call queue and mirror the users in the call queue to the current group you are in. This way you only need to move people within the call queues once to add them to the same group.
I'm not sure if this is already a thing within the system but is something we struggle to stay on top of due to the pace and change of employees.
Thanks
Would it be possible when organising 'Groups' within the system for them to be able to mirror the users within a certain call Queue? Within large organisations we have people moving departments which can be a pain to keep organised.
What i'm thinking would be the ability when going to a group for their to be a button that allows you to point the group to a call queue and mirror the users in the call queue to the current group you are in. This way you only need to move people within the call queues once to add them to the same group.
I'm not sure if this is already a thing within the system but is something we struggle to stay on top of due to the pace and change of employees.
Thanks
