Solved GXP2160 Will Not Provision

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Hi all, so I ended up getting the phones working, but I could not go from 1.07 to 1.09 (3cx) I had to update to 1.08 first. Apparently this is a fairly well complained about issue on the grandstream forums. So I setup a tftp, I dropped 1.08 from grandstream all the 2140's and 2170s updated with their firmware, I then swapped out for the 3cx 1.09.127 version and rebooted all the phones and 20 min later everything was downloaded and updated. Now when I assign the phone to the extension the config works and phone reboots and all is well with the world.

So my guess here is that the issue is that the grandstream will not update from 1.07 to 1.09 , and thats why they did not attach to 3cx extension even though they got the config they would fail/ignore the firmware. (this is an assumption but would make sense). The fanvils we have are able to jump multiple version without issue thats why they showed up and rolled right in no problem.

Hope this helps people in the future.
 
Yep, this is covered on Grandstreams firmware page:

http://www.grandstream.com/support/firmware


2. IMPORTANT UPGRADING NOTES:

- If the GXP21xx phone is on firmware 1.0.4.x or lower versions, please upgrade to 1.0.7.97 first.

The HTTP upgrading path for firmware 1.0.7.97 is:


http://firmware.grandstream.com/gxp21xx/1_0_7_97

Here are the links to download 1.0.7.97 firmware packages:

http://firmware.grandstream.com/Release_GXP2130_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2135_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2140_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2160_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2170_1.0.7.97.zip

- If the GXP21xx phone is on firmware 1.0.7.x and can't upgrade to 1.0.9.x directly, please upgrade to 1.0.8.x first, and then upgrade to 1.0.9.x.

The HTTP upgrading path for firmware 1.0.8.56 is:


http://firmware.grandstream.com/gxp21xx/1_0_8_56

Here are the links to download 1.0.8.56 firmware packages:

http://firmware.grandstream.com/Release_GXP2130_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2135_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2140_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2160_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2170_1.0.8.56.zip
 
Yeah thats what I found, however I was already on 1.07.xx trying to goto 1.09.xxx . I had to midlevel this to 1.08 then 1.09, I guess in theory I could have changed the firmware file on the 3cx provisioning folder instead of setting up tftp but i thought this way i could actually 'see' what was happening..
 
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