Solved GXP2160 Will Not Provision

[ecr]

I am testing a GXP2160 with our internal 3CX system, mostly for curiosity's sake. However, the phone will not provision. Ever.

PBX is 16.0.0.1375
Phone is GXP2160
Firmware is 1.0.9.127
Phone and PBX are on the same subnet.
I have numerous Yealink phones on the same system that just work.

PBX sees the phone in the "Phone" provisioning panel. I can assign it to an extension from there. But nothing happens on the phone.
I can attempt to manually provision the phone from the Phone GUI. Nothing happens on the phone.
I can attempt to force reprovision from the menus on the phone screen. Nothing happens on the phone.
I can log into Phone GUI - everything looks fine on the Upgrade and Provisioning tab. Provision URL is present (without the http part), and the http button is selected.

The PBX never shows anything in the logs that I can find that indicates the phone is even trying to request provisioning.

I've done a crawl over the forums and nothing I've found has had an effect.

Anyone have any thoughts as to how I can begin diagnosing this issue? I don't know if it's the phone, the PBX or something in between.

 

[benf]

Hi all, so I ended up getting the phones working, but I could not go from 1.07 to 1.09 (3cx) I had to update to 1.08 first. Apparently this is a fairly well complained about issue on the grandstream forums. So I setup a tftp, I dropped 1.08 from grandstream all the 2140's and 2170s updated with their firmware, I then swapped out for the 3cx 1.09.127 version and rebooted all the phones and 20 min later everything was downloaded and updated. Now when I assign the phone to the extension the config works and phone reboots and all is well with the world.

So my guess here is that the issue is that the grandstream will not update from 1.07 to 1.09 , and thats why they did not attach to 3cx extension even though they got the config they would fail/ignore the firmware. (this is an assumption but would make sense). The fanvils we have are able to jump multiple version without issue thats why they showed up and rolled right in no problem.

Hope this helps people in the future.

 

[cobaltit]

Yep, this is covered on Grandstreams firmware page:

http://www.grandstream.com/support/firmware

Spoiler: Grandstream Firmware

2. IMPORTANT UPGRADING NOTES:

- If the GXP21xx phone is on firmware 1.0.4.x or lower versions, please upgrade to 1.0.7.97 first.

The HTTP upgrading path for firmware 1.0.7.97 is:

http://firmware.grandstream.com/gxp21xx/1_0_7_97

Here are the links to download 1.0.7.97 firmware packages:

http://firmware.grandstream.com/Release_GXP2130_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2135_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2140_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2160_1.0.7.97.zip

http://firmware.grandstream.com/Release_GXP2170_1.0.7.97.zip

- If the GXP21xx phone is on firmware 1.0.7.x and can't upgrade to 1.0.9.x directly, please upgrade to 1.0.8.x first, and then upgrade to 1.0.9.x.

The HTTP upgrading path for firmware 1.0.8.56 is:

http://firmware.grandstream.com/gxp21xx/1_0_8_56

Here are the links to download 1.0.8.56 firmware packages:

http://firmware.grandstream.com/Release_GXP2130_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2135_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2140_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2160_1.0.8.56.zip

http://firmware.grandstream.com/Release_GXP2170_1.0.8.56.zip

 

[benf]

Yeah thats what I found, however I was already on 1.07.xx trying to goto 1.09.xxx . I had to midlevel this to 1.08 then 1.09, I guess in theory I could have changed the firmware file on the 3cx provisioning folder instead of setting up tftp but i thought this way i could actually 'see' what was happening..