have paid subcription forgot password not working as smtp not setup so am locked out!

[mario_polsaservices]

hi self hosted but cant get into to my managment console even though i have a pais subscription! can anyone reset it for me?

 

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Unfortunately, this isnt how it works.

There have been several posts of the same nature on the future, you should start by searching there.

Though.. i think the previous solution was to do a backup from cmd, edit the XML to set the SMTP server and perform a restore but I dont think this is possible anymore as 3CX sees the edited backup as corrupt (try anyway just dont encrypt it), i may just be referring to encrypted backups.

So im not 100% sure if its recoverable at this point. Maybe you'll have to pay for a 3CX Support ticket and see if they can extract from your backup.

https://www.3cx.com/docs/backup-restore-command-line/

 

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    <mailSettings>
        <mailServerHost></mailServerHost>
        <mailServerPort>25</mailServerPort>
        <mailFromAddress></mailFromAddress>
        <mailServerUser></mailServerUser>
        <mailServerPassword></mailServerPassword>
        <mailServerUseTLS>False</mailServerUseTLS>
        <mailServerType>3CX</mailServerType>
    </mailSettings>

is what you need to have in your XML