Hide System Extension option no longer visible

[pmetals]

We are having the issue where if someone calls and gets voicemail and mashes the * key it is going to the 'Operator'. I would like to send that to an IVR or Ring Group instead but only see extensions in the options. Is there a way to set that up to go to a ring group?


v20-Dial '0' no longer working

 

[Alejandro_3CX]

Hi that option is designed just for user extensions. You may set the system extension in the forwarding rules in case the user is not registered, busy, or using a different profile status.