hosted pbx call forwarding to mobile

[ronenba]

I setup extension 500 with my Cell / mobile phone, also settings so if no answer will go to mobile phone and it doesn't work

any ideas?

 

[Alejandro_3CX]

Hi do you have any outbound rule that can match the Mobile number?

Also did you check the event logs regarding this outbound call?

 

[ronenba]

outbound rule?

I set it up on the extension level and inbound rules, I just added an outbound rule from extension 500 to my cell - it doesn't work
how do I check the event logs?

 

[ronenba]

i went to reporting i can see incoming call, I do not see anything for outgoing to my cell phone number

 

[Alejandro_3CX]

First, using an internal extension can you dial the Mobile number?

If this is an external call going to your extension and then you set a forwarding to your mobile phone that is also an external number, then please check that you have an outbound rule using only prefix or digit length, do not filter it by extension or groups and select the VoIP provider configured, then try it again.

The event log is visible from the dashboard.

 

[ronenba]

i see incoming calls going to ring group 800 then extension 500

on the ring group I setup Destination if no answer to my mobile
on 500 user I setup forwarding to mobile

it is ringing to ring group 800 , stop and ring again to the same ring group

 

[ronenba]

First, using an internal extension can you dial the Mobile number? YES

Solved:
1. on the ring group verify the Destination if no answer forward it to an outside number, use my mobile (didn't work)
2. I decreased the rings to 10 seconds instead of 20 seconds (didn't work)
3. I created outgoing rules named it Call Forwarding and setup my mobile number (didn't work)
3. on the user forwarding rules, External Calls: instead of forward to mobile I use Forward to number - now it is working fine

Thank you