How to differentiate on which DID an inbound SMS was received?

[iaindooley]

Hi there,

I have one user with 2 DIDs assigned.

When I post to the 3CX API using each "to" number, I can see that 2 distinct "chats" are created.

When I reply, it uses the correct DID for the reply.

There doesn't seem to be any way to distinguish in the interface, though, so although the reply will always go out from the correct DID I can't tell from which DID I'm replying.

 

[ihu]

Hello,

I have similar question. The interface in 3CX Web client / Chat displays a Wavix trunk is being used in the current chat session, but our customer needs to know which number is used for inbound SMS messaging, due to using multiple numbers on the same call queues. Is there an option to save a specific name for a trunk being displayed in the Trunk name field or the webhookURL, as you can see in the attached screenshot?