How to pickup a certain call in queue with phone code?

[Cozas]

We have a number of call queues set and would like to make it so an agent can pick up any call in the queue. I would like to do that with using a phone code. I know that 20ext# will pickup a call on that specific extension, but if there is more than one call in the queue it will automatically pickup the first one in line.
How can I pickup any call, let's say 3rd or 4th in line? Can it be done with a phone code?
Thank you for answers!

 

[JohnS_3CX]

Hi Cozas

You can do this via the Web Client by right-clicking the call you want and selecting pick up.

 

[Cozas]

So a webclient can display the queues and has call pickup like that enabled?
I guess that cannot be done via phone code?

 

[JohnS_3CX]

Correct, it cannot be done selectively via code, just like you described in your initial post.

The Web Client will show you all your queues you are a member of, you can select the queue, and see all calls and pick the specific one you want i.e an important customer that you must answer immediately.