Hunt by Threes Prioritized while top 3 staff are on phones

[ivanh]

Hi all,

If my top 3 call centre staff members are engaged on the phone. Does hunt by threes prioritized still try to ring their extensions for the entire of the ring time duration? Or does it ring the first 3 available staff members?

Example one:

Extension order:
111 - engaged
112 - engaged
113 - engaged
114
115
116

Does 3CX detect the first 3 extensions are busy and so it rings 114, 115, and 116?


Example two:
111 - engaged
112
113 - engaged
114
115
116

Does 3CX ring 112, 114, and 115?

Apologies if this is in the 3CX documentation - I've had a look and wasn't able to find anything more than a brief description on it.

Thanks in advance guys.

 

[AWS2P]

Hello Ivan
isn't it something you can test alone to have your answer?

 

[JohnS_3CX]

Hi Ivan,

I think this should answer all your questions


You can find the training material here, including a pre-recorded webinar you can watch at your own pace to get a better idea of the polling strategies in more detail.
https://www.3cx.com/3cxacademy/videos/advanced/call-queues/