Hello,
is the following scenario in any way possible?
3CX receives call and prompts with a digital menu.
1. Please enter your 5 digit customer ID and press #
2. Please enter the 4 digit Agent extension you wish to call and press #
The caller must enter a 5 digit code which he gets from my website and wich is stored in a mysql database.
3cx must lookup the number to find the customer and only allows step2 if found.
After step 2, the customer gets routed to the entered extension.
Questions:
1. is this scenario possible?
2. is 3cx capable of using any kind of database lookup during menu conversations?
Thanks...
is the following scenario in any way possible?
3CX receives call and prompts with a digital menu.
1. Please enter your 5 digit customer ID and press #
2. Please enter the 4 digit Agent extension you wish to call and press #
The caller must enter a 5 digit code which he gets from my website and wich is stored in a mysql database.
3cx must lookup the number to find the customer and only allows step2 if found.
After step 2, the customer gets routed to the entered extension.
Questions:
1. is this scenario possible?
2. is 3cx capable of using any kind of database lookup during menu conversations?
Thanks...
