Inbound call caller ID reformating

[cmdias]

Hi Guys,

Have a weird one here ... in a specific case a 3cx client asked if if was possible to completyl change the caller ID for incoming calls.... nothing to do with keeping the original number or part of it.... but literaly replace it by ex: Client1

Anyone ever done this?

 

[YiannisH_3CX]

Hello @cmdias

You want to display the same caller ID for all callers? You can use caller ID reformatting as explained here: https://www.3cx.com/docs/cid-reformatting/

 

[cmdias]

Thank you, i read that but didnt see anywhere that you could use text in the format... will try it in my lab.

 

[YiannisH_3CX]

Let us know if you face any issues

 

[cmdias]

Ok, but just for fun you think it will accpet text like : Customer1 ?

 

[YiannisH_3CX]

I have not tested this but i believe it will. Try using "(.*) " as source and replace it with "Costumer1"

 

[leejor]

It may depend on the set (display), There is caller ID (numeric) and caller name (alpha-numeric). You may be able to eliminate the caller ID number by using the re-formatting, but to add a name (if one is not already sent), may require something as done with DIDs, ring groups and queues.

https://www.3cx.com/community/threads/v15-ring-group-name-in-caller-id.47483/

 

[cmdias]

Thx... what should i ise is i want a specifig number to be chanfed to sales1 :

Ex : only 5145551234 gets changed to Sales1 .. all the rest stays as is...

 

[leejor]

If that number is in the 3CX Phone book then a match there will display whatever name you have put against it, overriding the name sent from the provider (or, it should). However...there may not be a way to eliminate the number and still do a match in the phone book.

 

[YiannisH_3CX]

Thx... what should i ise is i want a specifig number to be chanfed to sales1 :

Ex : only 5145551234 gets changed to Sales1 .. all the rest stays as is...

Try the following