Inbound call recording not continuing when transferring call to another agent

[adamsky00]

We have a customer on Enterprise and we have set extensions to "Record External calls only".

We have found that an incoming call is being recorded, then an agent wants to pass this call to another agent. They have a brief chat and that's not being recorded as expected. But when the call is transfer to the agent with the customer it no longer continues to record ?

We don't want to have to set this to "Record all calls"

Any advise would be great!

Newbie here!

 

[VoIPTools]

It appears that once the call is transferred from the original extension it is being treated as an internal call (since it is being transferred from another extension). I don't think there is anything you can do to work around this in 3CX.

We handle this a little differently in our "3CX Recording Manager" tool. We look more closely at where the call originated and can determine whether it started out as an external call.