Inbound calls do not ring phones

[Marcellop]

We can dial outbound calls withuout a problem. However, inbound calls do not ring the phones and this is the log comment:

20:22:15.688 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '192.168.1.104'; From: 'unknown'; To: '10000'; Rline: '10000'; Contact: '10000'

 

[Marcellop]

Sorry, failed to mention the phones are Grandstream GXP2000, and the FXO GXW4104.

 

[RobLloyd]

Did you use the 4104 predefined template when adding the PSTN line?

 

[Marcellop]

Yes, the template was used.

 

[5qg4]

Refer to your log. Your GXW4104 register to 3CX box should be failed.

 

[RobLloyd]

I forgot to add onto mine:

Did you use the setup guide for the 4104 that 3CX put together?
http: //www.3cx.com/voip-gateways/Grandstream-GXW-41044108/ NO LONGER AVAILABLE. NEW LINK: http://www.3cx.com/support/