Incoming Call Buttons Swapped in Latest Windows Desktop Beta

[guenter alber]

I noticed a change in the latest Windows Desktop App Beta that seems inconsistent with the stable release.
In the stable version, the incoming call popup shows the buttons in this order:

• Mailbox
• Reject
• Answer (large blue button at the bottom)

In the latest Beta version, the layout has changed and the button positions appear to be swapped:

• Reject
• Answer
• Mailbox (large blue button at the bottom)

This change is causing some confusion because users are accustomed to the previous layout and may accidentally press the wrong button when answering incoming calls. For call center and reception users, muscle memory is important and unexpected UI changes can negatively impact usability.

Is this change intentional?

 

[ThomB_3CX]

@guenter alber thanks for your feedback.
We are investigating this case. Will keep you updated

 

[Ricardo.Monteiro]

Our clients' users also noticed and complained about this senseless change.

 

[ThomB_3CX]

Hi @guenter alber @Ricardo.Monteiro I have just published an update to 3CX Beta V5.6 (Build 1162).

An update button should be available shortly on the MS Store with a fix handled for the above

 

[guenter alber]

hi @ThomB_3CX
Thank you for the quick fix!
I really appreciate the fast response and the attention to user feedback.