Incoming call shows number - when answered you stay on team page

[ArneDery]

By default we have the view of our Client on team. When a incomming number is answered, then the view stay on team,
and does not switch to the numberblock.

Is there an option that i have missed to when answered, the view of the app changes by default to the callcontrols?
This would a awesome behavior option in the settings. If this is not an option let me know then i suggest this in ideas.

Could not find a thread on it right now

 

[KyriacosS_3CX]

Hi,

Any chance to get some screenshots that showcase current behaviour and what you would like to see?

And do confirm PBX and App versions.

 

[ArneDery]

Hi,

Any chance to get some screenshots that showcase current behaviour and what you would like to see?

And do confirm PBX and App versions.

PBX version: Version 20.0 Update 8 (Build 680 Alpha) and below
App build: 5.4 Beta (Build 1041) and below (20.0.1041.0)

Basically when you answer a call, for the app to always jump to this screen.

Current behavior is that after picking up the call the view return from the call notification back to the tab you were on. (for example the team tab) Which is quite often confusing for users, as they don't so the indication of an active call. Only indication is your status sqaure which turns yellow.

 

[KyriacosS_3CX]

Hi,

A) You are seeing the jump to previous tab on versions below the Alpha/Beta of the PBX/App?

B) How are you answering the call? Direct on App, pop-up, browser, headset button(what headset if this)?

 

[ArneDery]

Hi,

A) You are seeing the jump to previous tab on versions below the Alpha/Beta of the PBX/App?

B) How are you answering the call? Direct on App, pop-up, browser, headset button(what headset if this)?

A) We can see the jump in every version.

B) Found out that it only happens when the call is picked-up using the headset integration. Call comes in, and is answered through the headset. (Default behavior at receptionist places in our region)

 

[KyriacosS_3CX]

Some specific headset make/model, or across multiple?

 

[ArneDery]

Some specific headset make/model, or across multiple?

Across multiple, noticed this with Poly headsets and Jabra headsets.

 

[KyriacosS_3CX]

Thank you, the team will take a look and we will reach out if any more info is needed.