Incoming calls are not routed to their extensions

[Perino]

Hello,

we are working with 3CX since two months and are really satisfied. Since a few days, incoming calls with extension, are not routed to their extension anymore. They are going all to the 000 extension, which is our main (Secretary) extension.

What could be the problem, that incoming calls e.g. XXXXXXXXX-XXX are not directly transfered to their extension?

Thanks, Perino

 

[Perino]

In 3CX to route the calls to extensions you need to use DIDs and Inbound rules. So if you add all the needed DIDs and inbound rules the calls should route to the correct extension.

Yes, this seems to be the way it does!