Solved Incoming calls for all numbers not possible

[Bitblade]

Newest Version of 3cx with Sipgate Team and Sipbase Reventix German numbers:

If i try to call any number of the trunk I receive the message:
There is no connection for the number you have dialed, please contact directory inquiries

But if i call from inside to outside this works with the correct callernumber.




Log censored:

 

[mariosM_3CX]

Hello @Bitblade

This error seems to be from the provider. Are these new numbers? Best to confirm with the provider that service is ready for use. If the call is routed correctly to the PBX you should be able to capture it. So i would suggest starting wireshark and see if any invites are reaching the PBX

 

[leejor]

Were these new numbers , or ported from another provider? If ported, you may want to check to see if this was completed, by your new provider.

 

[Bitblade]

okay, solved, solution was that the sip trunk authentication was not set on "account based"

 

[mariosM_3CX]

Hi @Bitblade Glad to hear that issue is resolved and thank you for sharing your solution.