Increase Productivity & System Efficiency with 3CX V20, Update 3 Final

[UCMUserAZ]

Its should be fixed - let the system redownload again automatically or force the update

Looks good. Does not show now. Thanks!

 

[UCSA]

Hi
About to take the plunge from on-prem V18U9a to onprem V20U3 running on Windows. Does anyone have a link to download V18U9a for Windows incase my upgrade fails. I have a older V18 download from Jan 2022, but i suspect its pretty old (may be V1 ) as my normal updates have all been done via the console.
thanks

 

[SteveITS]

I’m not near a PC but usually one can just change the version number in the download URL. E.g. “12” to “10” for Debian.

At least for Debian I’m not sure a 9a ISO was created (vs 9). The file I downloaded looked to be the same as 9.

Be aware Windows will require an Enterprise license going forward.

 

[tripo]

Can someone who has imgrated to V20 Update 3 Final please let me know how the Scheduled Reports is working? I saw in the Change Logs we can now send to multiple emails (which is excellent for us, as I manage and setup the reports - do not want "Managers" having access to this) but the functionality I needed the most was to send reports at different times.

I thought I saw a screenshot somewhere that this was coming. We cant have all our reports being sent at only one time as some of our V18 reports run in the morning with stats from yesterday, while other Call Log Reports run at lunchtime and just before close of business to give staff a chance to review and vet the calls (and make sure they have been actioned) before going home.

Is the ability to setup each report to fire at a particular time been reintroduced in V20 Update 3 - its the only thing preventing us from upgrading. Any current screenshots would be great! Thanks for your help.

 

[AndreasPo_3CX]

Hi @tripo

To clarify, there is no change on when the reports are generated from Update 2 to Update 3.
How this works is the following:
You set a specific time under System>>Options>>Scheduler and this time will be used in combination with your main Department timezone.
So for example, you set the Report schedule time to be 23:00 and your department timezone is set to +8:00 Australia (Perth).
The report will be generated at 23:00 Perth time.
However if you schedule the report from an extension whose main department timezone is -5:00 US Eastern time, that report will be generated at 23:00 US Eastern time.

Now in regards to adding multiple emails in the reports, what is added is the ability to add additional emails to receive a specific report when scheduling the report. This looks like the screenshot below.
So whenever this report is generated, an email will be sent to the extension who scheduled it and to the emails specified in the field shown in the screenshot.


I hope this clarifies it.

 

[KoesioOccitanie]

Hi @tripo

To clarify, there is no change on when the reports are generated from Update 2 to Update 3.
How this works is the following:
You set a specific time under System>>Options>>Scheduler and this time will be used in combination with your main Department timezone.
So for example, you set the Report schedule time to be 23:00 and your department timezone is set to +8:00 Australia (Perth).
The report will be generated at 23:00 Perth time.
However if you schedule the report from an extension whose main department timezone is -5:00 US Eastern time, that report will be generated at 23:00 US Eastern time.

Now in regards to adding multiple emails in the reports, what is added is the ability to add additional emails to receive a specific report when scheduling the report. This looks like the screenshot below.
So whenever this report is generated, an email will be sent to the extension who scheduled it and to the emails specified in the field shown in the screenshot.
View attachment 44419

I hope this clarifies it.

Hi,

I have customers that have reports schedule 4 times in a day to compare and be able to recall client easily, how can I will be able to do that when I will upgrade to V20 ?

 

[SteveITS]

if you schedule the report from an extension whose main department timezone is -5:00 US Eastern time, that report will be generated at 23:00 US Eastern time.

So…if one creates extensions in various other time zones, and creates a report in each of those, the report will use the time of that extension?

 

[AndreasPo_3CX]

So…if one creates extensions in various other time zones, and creates a report in each of those, the report will use the time of that extension?

It will use the timezone of the Department that the extension has its "Main department membership" set to.

 

[SteveITS]

OK thank you. So while we cannot control the minute, we can essentially control what hour a report is sent.

 

[KoesioOccitanie]

It will use the timezone of the Department that the extension has its "Main department membership" set to.

Please tells me that it's in the roadmap and it's not the definitive way to do that...

 

[NicholasP_3CX]

OK thank you. So while we cannot control the minute, we can essentially control what hour a report is sent.

You can control the specific time it is set to send.

 

[NicholasP_3CX]

Hi,

I have customers that have reports schedule 4 times in a day to compare and be able to recall client easily, how can I will be able to do that when I will upgrade to V20 ?

I think you will be happy with the Grafana integration which is planned. You will be able to schedule your reports at any time, as many times per day as you want, till your SMTP server throws the towel in!

 

[SteveITS]

You can control the specific time it is set to send

Hi Nicholas, I meant, we can control the time zone used for that time choice, hence the hour (or I think a few are a half hour off, because why make time zones simple). So if the server is set to run reports at 23:59 then reports can be run at 23:59 in any time zone, but not xx:45 or xx:01.

Grafana sounds interesting of course. And I do see they have a free hosted option; hopefully that will work.

 

[NicholasP_3CX]

Hi Nicholas, I meant, we can control the time zone used for that time choice, hence the hour (or I think a few are a half hour off, because why make time zones simple). So if the server is set to run reports at 23:59 then reports can be run at 23:59 in any time zone, but not xx:45 or xx:01.

Grafana sounds interesting of course. And I do see they have a free hosted option; hopefully that will work.

Each user will have the reports sent at the time stated in their timezone.

So a user with PST will have it sent at 23:00 PST and the users on EST will have it sent to them at 23:00 EST

 

[KoesioOccitanie]

I think you will be happy with the Grafana integration which is planned. You will be able to schedule your reports at any time, as many times per day as you want, till your SMTP server throws the towel in!

Thank you for your response. I hope this will fit the customers needs.
Do you have any ETA ? Update 4 maybe ?

 

[NicholasP_3CX]

Thank you for your response. I hope this will fit the customers needs.
Do you have any ETA ? Update 4 maybe ?

Watch this space. This is a highly anticipated feature and I promise you the forum and our blog posts will light up like a christmas tree when this is released!

 

[Ahmed Zaair]

Hi, could anyone with update 3CX V20, U3, confirm if the push notifications for IOS devices are being received?

 

[MichaelB_3CX]

Hi, could anyone with update 3CX V20, U3, confirm if the push notifications for IOS devices are being received?

Yes it works - can you check the Event Log if its failing for you - it must report and tell you why its failing.

 

[Ahmed Zaair]

Yes it works - can you check the Event Log if its failing for you - it must report and tell you why its failing.

This is what I received on V18 U9;
Failed to send APNS PUSH to device iPhone12,5iPhone(Ext.XXXX). Internal exception occured: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.

 

[Eurocom Innovazione]

good afternoon, I have a few questions about this update, starting with the easiest...
Simplified outbound rules, what changes?
Export BLF configuration, where is it located?
the new scheduler feature, does it say it sets absent to all users ? does it take into account all departments?


but so all users are pulled out of queues?

last thing, I tried to set holiday.cs, but it doesn't work correctly, this is my cunfiguration :


if I set the destination to the script does not start the call is closed, instead if I set play message, it is produced correctly.
wasn't it plug and play?