Increase Sim. Calls number

[Andriy]

I need to upgrade my license to have 8 simultaneous calls. Currently i only have 4.
Could you please guide me on how to do that, because system is too complicated to figure out.

So far i tried:
1) login to https://customer.3cx.com/prm/mykeys.aspx and go Keys. For some reason i have 3 keys (I only purchased 1). How do i know which one i need to upgrade? (see screenshot)

2) i tried to click on Upgrade button, on the right of one of my keys, but an error message says CONTACT YOUR DISTRIBUTOR TO UPGRADE A KEY. I have no distributor. All representatives in Japan are terrible (they do not even speak proper Japanese nor English and have no 3CX certification) and say they will only help if i buy new licenses from them IP phones from them and there monthly services worth >10.000$. Also I have purchased my key directly from 3CX. Why can not i upgrade it from 3CX as well?

3) I tired to go to Buy menu but then I can only buy additional years for my license and not additional channels.

It would be really great if 3CX team could have a look at this and make the user interface more user friendly.

Any help/advise would be appreciated.

thank you

 

[Alphabetic]

You will log in to your MGMT console and see what license is being used. That will be the license you need to upgrade.

If you're using the free key you will need to buy your 8SC.

https://customer.3cx.com/prm/NewShoppingCart.aspx

 

[AWS2P]

If you use NFR Key on your PBX, this is a key 3CX provide when you are partner.
Don't sure you can upgrade this kind of key, perhaps wait for 3CX staff advice.

If your key isn't NFR, then go on MC click on licence item to reveal the used key , then go on 3CX portal to upgrade selecting the one previously found in console.

Like I said if not NFR key.

 

[JohnS_3CX]

Hi @Andriy

Some good advice above by the other members, if you still have trouble though you can reach support directly and they can check your key for you.

https://www.3cx.com/contact-form/

 

[Andriy]

Hello

Thank you for your advice!

1) I have already have a paid Professional license.
2) I think I am using non-NFR license. Not sure why i have 2 NFR keys and what are they for.
3) As explained in my first post i tried to click on the only available "Upgrade button" but i am getting this error:
CONTACT YOUR DISTRIBUTOR TO UPGRADE A KEY

I will try to contact 3CX via contact form.

Thank you

 

[AWS2P]

1) I have already have a paid Professional license

To be sure go in console , dashboard, third column "information", click on license and check what you use and whihc key number it is.

I think I am using non-NFR license. Not sure why i have 2 NFR keys and what are they for.

NFR licenses are provided by 3CX to each partner, so these license are for demo to new customers or for a test plateform for your use. These license are not to be sold

CONTACT YOUR DISTRIBUTOR TO UPGRADE A KEY

Are you sure you used the same email adress you used when registering that key, if not then problem may be here

 

[Andriy]

To be sure go in console , dashboard, third column "information", click on license and check what you use and whihc key number it is.


NFR licenses are provided by 3CX to each partner, so these license are for demo to new customers or for a test plateform for your use. These license are not to be sold


Are you sure you used the same email adress you used when registering that key, if not then problem may be here

Thank you very much for your reply! merci

1) I found out which key number i am using, Now need to upgrade it
2) I used the very same email address everywhere i registered with 3CX. I do not think i had a distributor when i first purchased my license from 3cx, but now in Client Dashboard where licences are listed i can see that a company is listed to be my distributor in Japan. Is it possible not to use them and to continue to buy new licenses and upgrades?

Thank you.

 

[AWS2P]

is it your mail adress or one from japan distributor?
you are free to unlink from your partner, and now you are affiliate you can be your own partner.
click here if no contract link is running with your actual distributor

 

[StefanW]

@Andriy expect a call from your 3CX Channel manager to go over your keys etc. I think we can quickly solve all your questions above.

 

[Andriy]

@Andriy expect a call from your 3CX Channel manager to go over your keys etc. I think we can quickly solve all your questions above.

Thank you very much. I understand they know my phone number from my profile, right?